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TERMS AND CONDITIONS

Shopping with www.besttents.co.uk

Ordering from our on line shop you acknowledge agreement to the following conditions

You can order products displayed on this website by adding the product to your shopping cart and completing the order process by inputting your credit card details. Alternatively you can telephone and talk to a member of staff, who will be happy to help with your choice. Our contact details are displayed at the bottom of every page. We can accept personal or business cheques but extra time must be allowed for clearance

Cancellation of Order You may cancel your order, at any time within 7 days of receipt, however, as our policy is to send within two days, to be sure of stopping the order before despatch, please telephone 023 8028 3524 a.s.a.p.

Prices that are advertised on our website are as accurate as possible, should a price be different from that advertised, payment will not be taken without the purchasers consent.

Shipping / Delivery Time Our target is to despatch within two business days (Mon to Fri) The carrying company may take 3 or 4 days to deliver. The cost of shipping is advertised on each page and may be subject to change. Customers will be advised of any change before any contract is completed. We do not take payment until the goods are ready for shipping. Overseas customers will be advised of shipping costs and any taxes before payment is taken.
We guarantee all our products fit for the purpose for which they are sold, no guarantees are given should any product be subject to mis-use. In the event that a product is faulty, or becomes faulty, due to a manufacturing defect, our policy is to replace the product with either an identical object, or a refund. It is part of our contract with you, the customer, that we retain the right to make a refund if a replacement is unavailable. If the product has been used, then we will negotiate an amicable arrangement with you.

Any shortages/non deliveries If you have not received your order within 10 days then please contact us, it is our earnest wish that you remain a 'satisfied customer'. If your order arrives incomplete, please contact us immediately. Orders MUST be checked on arrival and any defects or damage reported to us within 48 hours. Please sign for all deliveries as "unchecked" and do not accept damaged packages.

Goods can be returned Please advise us in writing within 7 working days following receipt of the goods if they are unsuitable. We would ask you to return them, unused, as soon as possible, preferably within 28 days.
i) Items must be returned in the original packaging and condition to: Returns Department, Head Office, Best Tents, 7/21 Romsey Road, Lyndhurst, Hampshire. SO43 7AA.
Please enclose your name and address, the reason for returning the item, and your preferred course of action - i.e. replacement, credit note or refund.
ii) Postage costs will be refunded only if the return is necessitated by an error on the part of BestTents.
iii) If you request a refund, your payment for the item will be refunded within 28 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period. iv) Refunds for goods returned but lost in transit will only be made on receipt of proof of postage and a claim being lodged against the carrier.
v) Items that are returned for refund that are not faulty, but due to being unpacked, are no longer able to be sold, by us, as new - we reserve the right to make an appropriate charge.

Our responsibility is to provide you with goods of servicable quality, that are suitable for the purpose for which they are sold **see note a**. We will not be responsible for any losses resulting from your use, or the inability to use, our products. We will not be responsible for any loss of profits, wasted expenditure, or any other subsequent loss/es from the use of any of our products.

Copyright /Trademarks/Data Protection All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Your consumer rights are not affected by any statement within these 'terms and conditions'
5th August 2004
Note (a) "that are suitable for the purpose for which they are sold" may not be translated to mean "that are suitable for the purpose for which they are purchased"

These Terms and condition of business have been seen, read and approved by Hampshire County Council Trading Standards, and fully conform to 'On-Line Trading requirements

Camping suppliers uk Best Tents uk,uk, for cheap quality tents uk,fleece sleeping bag liners,uk Best Tents uk ,and waterproof picnic rugs

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